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Payment Terms

Mamatag is a unique and totally safe online shopping experience. When you shop at MamaTag, you can pay using your credit card like Visa or Mastercard, or you can choose the cash on delivery option with an extra charge of 25 Saudi riyals. The option is only available in Saudi Arabia for the time being.

In Credit card payment the order will be confirmed and the amount of your purchases and the shipping fees will be deducted from your account, only if the desired products are available in our warehouse.

In Cash on delivery payments, an invoice will be attached to your order, including the purchase amount, shipping cost and the Cash on delivery fees.

If the product was out of stock, you will be notified before completing the purchase process for all available payment options in MamaTag.

Order & Return Policy

You will receive your order within 3-4 days in Saudi Arabia. 5-10 days in GCC. 12 days or more around the world.

To track tour order, you will receive a tracking number in the order confirmation letter sent to your Email address. Or you can simply call the customer service team at MamaTag to update you with the status of your order.

To Edit your order, please contact the customer service team at MamaTag and they will change your order immediately if it was not yet shipped to you. If your order was shipped, please send us back the items you would like to change along with the “Returned Items Form” available at our online website, and we’ll send you the new items. Please note that some items are not eligible for return. The returned items must be in their original condition, unopened, unused or undamaged, otherwise, we apologize for not accepting the exchange of the items.

You can exchange an item with other model or exchange it with other size from the same model if available. The returned items must be in their original condition, unopened, unused or undamaged, otherwise, we apologize for not accepting the exchange of the items. For exchanging items please fill in the “Returned Items Form” available at our website.

You can Cancel your order by contacting the customer service team at MamaTag to help you with cancelling your order. If your order was not yet shipped to you, our customer service team can cancel it immediately. If your order was shipped to you, please fill in the “Returned Items Form” available at our online website and send us back the items. Your account will be refunded within 14 working days. Please note that the returned items must be in their original condition, unopened, unused or undamaged, otherwise, we apologize for not accepting the exchange of the items. For the time being, returned items are only accepted in Saudi Arabia.

If your order has a missing item or more, please contact the customer service team at Mamatag to rectify this unfortunate mistake and send you the missing item as soon as possible.

If you would like to have an item that is out of stock in our online store, please contact the customer service team at MamaTag to give you more information on the ability of having the item back in stock in the future.

In the case of receiving a factory defected item or due to any unfortunate accident with your order, please contact the customer service team at Mamatag to exchange the damaged item as soon as possible.

If your order arrived incomplete, please contact the customer service team at MamaTag to send you the unsent items with your order, as soon as they become available with us.

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